Entering New Orders
You’ve acquired a new customer.
Via the Broadband Account Control Center new customers can be pre-qualified instantly. Using this method, clients are required to manually enter the customers information (DSL service address, DSL telephone number, and etc). Once pre-qualification is confirmed (usually in a matter of seconds) the client can place a new order for DSL service which is automatically submitted to the carrier for line activation in real-time.
After an order is submitted an email will automatically be sent to the customer on behalf of the client for the purpose of updating the customer on their order status. From this point, the carrier must review the order. At the end of the next business day the system will update the order status from the carrier. The order status can be completed, cancelled, or error.
Completed: The carrier has accepted the order for DSL service and a activation date will be available at this time. (Activation usually takes 3-5 days but in some areas can take 2 to 4 weeks on average).
Cancelled: Either no DSL service is available at the address or the client cancelled the order.
Error: More information may be required to complete the order. This information will be requested from the client via BACC.
What Next? : Moving Forward
Contact us with your questions
If you have questions before getting started feel free to contact us.
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If your ready to get started you can signup online and within 10 minutes have access to your own wholesale DSL account.
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