As a Xila Broadband reseller you'll never need to call or fax us to place a new order for DSL, VoIP, or T1 service. Our system is directly integrated with the major networks allowing for instant customer qualification and order entry. Our system is built so that there are customer accounts, each customer account can contain one order. An order may consist of DSL service, VoIP service, Bundle service (both DSL & Voice), T1 service, or WiFi.
Placing an Order
With the assistance of screen captures the following will help describe the process of placing an order for broadband services in the BACC. You can follow along with these steps by utilizing the BACC demo account found here.
Step 1 : Create a Customer Account
A customer account is required to move forward with placing an order. On the "New Account" screen you'll enter the customers information including name, address, and home telephone number (if available). Once submitted, BACC will check which services the customer qualifies for, whether it be DSL or Voice.
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Step 2 : Determine if the Customer Qualifies
After creating the account, BACC will redirect you to the customers new account homepage. Near the bottom of the screen you'll see what we call the qualification bar. On this bar you'll find the icon for each service, each respectively "lit" or "dark" indicating which services are available to the customer. If DSL is available you'll also see the network logo. If your ready to activate the customers service or to simply view which plans are available to them, click the "Activate Service(s)" button. |
Step 3 : View & Choose Services
After clicking the "Activate Services" button a list of rates is displayed. Plans with the black background (or your respective Flex tier color) are Xila Broadband Wholesale Plans while plans with the manila background are your custom created retail plans (the resellers plans). Next to each of your plans you'll find an "Order" button. When you find the plan you'd like to activate simply click "Order".
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Step 4 : Review & Submit Order
On the last step you'll be shown a breakdown of charges pertaining to this order, including:
Current Outstanding Balance: Your reseller accounts current balance.
Wholesale Cost: The order will cost the reseller this amount.
Customer Cost: This is the amount the customer should pay the reseller today, calculated based on the resellers custom retail plan.
Due Monthly: The amount the customer should pay the reseller monthly. Also based on the resellers custom retail plan.
End Balance: The resellers BACC balance after placing the order.
After reviewing the figures you can decide whether or not you wish to place the order. If the order includes voice you'll also see a drop down list of DID's from the customers state, you can choose the area code and prefix for the customers new telephone number.
When your ready to place the order simply click "[Submit Order]" and it's done.
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Fr DSL orders the system will update the order status from the carrie at the no later than the end of the next business day. The order status can be completed, cancelled, or error. In the event the order contains only a voice product and no DSL, the order will be usually activated within 60 minutes. DSL orders are activated in 3-5 days. If the customer has no home telephone and the order is for dry loop DSL, activation time ranges from 2-4 weeks.
DSL Order Status Descriptions
Completed: The carrier has accepted the order for DSL service and a activation date will be available at this time. (Activation usually takes 3-5 days but in some areas can take 2 to 4 weeks on average).
Pending: Awaiting an activation date (dry loop DSL orders will remain in this status almost until the day they are activated).
Cancelled: Either no service is available at the address or the client cancelled the order.
Error: More information may be required to complete the order. This information will be requested from the reseller via the BACC ticket system. |
