Billing Procedures Explained

At Xila Broadband we've simplified the billing process. Our competitors create invoices for their resellers, require payments on different days of the month, require pre-payment for all services, and some even bill months in advance for services, but not at Xila Broadband. Our easy to understand billing procedures make running your business easier. After all, we're here to enable you, not disable you with complicated billing.

Easy to Understand and View Each time you login to the Broadband Account Control Center (BACC) you'll be shown a clear representation of your outstanding account balance on the BACC Dashboard. When your outstanding balance reaches your billing threshold the full balance is billed to your default payment method at the end of the business day. The default billing threshold for all new resellers is $35. Resellers with a good payment history may have their billing threshold adjusted by their account manager upon request. Default Payment Method Our system makes it easy to setup a default payment method. We accept ACH (Bank Account), Discover, Visa, Master Card credit or debit cards as forms of payment. Your default payment method is how we'll bill you. You can change your default payment method at anytime directly from BACC, including switching from credit card to bank account. Your payment methods are saved for easy switching between different accounts.

BACC Dashboard Screen shot

Real-Time Invoices
If you ever have questions about your current outstanding balance you can view real-time invoices (searchable by date range) directly from within BACC. By accessing the "Invoice Vault" tool or simply clicking "View Transaction History" on the BACC Dashboard your full billing history is available. You can also view your billing history in real-time and even track the progress of ACH transactions on the "Billing Transaction History" screen.

Billing for new orders

When placing an order for new services you'll pay nothing until the order has a status of completed. The full month's wholesale price and any activation fee will be added to your outstanding balance once the order status is completed. For a better understanding of how things work have a look at the step by step example below.

1. You've received a new DSL order from a customer.
2. You login to BACC to submit the new order for activation, you pay nothing at this time.
3. Three (3) days later the order is activated and the DSL service is ready for use.
4. The wholesale cost of the first month of service and any activation fee's will be added to your outstanding balance.
5. The customer will need to pay you and you'll need to extend the cycle in BACC 30 days later.


All transactions are available for viewing in BACC in real-time by utilizing the "Invoice Vault" feature.

Billing for Customers

Resellers are responsible for the billing their subscribers, this includes any setup fee’s, monthly fee’s, installation charges and early termination fee’s you may wish to charge. Via the online system resellers can setup their own rate plans and generate billing reports to make a list of all customers that are near the end of their cycle. We also offer Broadband Billing which allows you to integrate our system with your respective merchant account for automatic recurring billing of your customers. Before the cycle expiration date the account must be "extended" to prevent an interruption in the customers service (done automatically when using Broadband Billing). If the reseller does not extend the cycle of an active account the customers service will be suspended on the cycle expiration date and fully disconnected two days later if the cycle has still not been extended.

1. You activated a new customers service on June 17th, it's now July 17th and it's time for the customer to make payment to you and for you to make payment to Xila Broadband.
2. The customer calls and makes a payment with your company over the phone, no problem.
3. You login to BACC, find the customers account and click the "Extend Cycle" button.
4. BACC will add the wholesale amount of the plan for another month of the customers active service(s) to your outstanding balance and re-activate the customer if disconnected.