What is BACC?
BACC is Xila Broadband's newest version of it's flagship customer management interface. This new version adds many client requested features and additional functionality. In general, BACC is the online system used by Xila Broadband wholesale clients to activate, qualify, suspend, cancel, and receive support for their DSL & VOIP telephone clients. BACC offers more features than we can list here on our web site, therefore we've decided to simply highlight some of it's best features. At Xila we believe their is no wholesale system that compares, we believe you'll agree.
Entering new customers
Via BACC you can enter new customers quickly. Our advanced system will first verify the service address you've entered is correct utilizing a third party address verification system and will then qualify the customer for DSL service with one of the two nationwide LEC's supported. New accounts will also be qualified for VOIP service bundles. This entire process takes less than 20 seconds and when complete you'll have the ability to place a order for DSL or Bundled service. |
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Placing new DSL/Bundle orders
After adding a customer, BACC will give you the opportunity to place a new order for DSL service or a DSL+Phone Bund;e. On the order page you'll find the wholesale plans available from Xila Broadband (dark black background) and underneath them you'll find the custom rate plans you've created. Upon clicking the order button the system takes care of all calculations and displays them right on the screen, including, your current prepaid balance, the prorated wholesale cost of the order your about to submit, the amount your customer should pay you today (based on your custom plan - also prorated), the amount the customer will pay you monthly, and an estimate of what your prepaid account balance will be after the order is successfully submitted.
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Creating your own custom DSL rates.
From within BACC you can create your own custom DSL rates based on any wholesale DSL or bundle plan offered to you by Xila Broadband. For each plan you can assign a custom ID, contract length, monthly price, setup fee, and description. In addition, each custom plan you create can be turned on/off instantly. When a plan is in ACTIVE mode it can be activated, when in LOCKED mode the plan will not appear when placing new orders for services. |
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Integrated support system.
Xila Broadband's integrated support ticket system allows you to contact Tier 3 support at Xila Broadband with the click of a button. Tickets are opened from the customers account homepage and once entered they are displayed on the account homepage until closed or resolved. From within BACC your able to create, reply, and close support tickets.
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With a powerful system like BACC you can handle just about any issue and all customer transactions directly from your PC. You can test drive BACC for yourself right now by using the test access credentials below.
Test Drive BACC™ : Demo Login
http://bacc.xilabroadband.com
Username: testaccount
Password: resellertest123
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Service Availability & Coverage
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Common Questions
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Contact us with your questions
If you have questions before getting started feel free to contact us.
Download: Product List
A full list of all the products we offer to our resellers, include DSL & VoIP service plans.
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